Page 29 - Financial Report 2020

PRIVACY AND CIVIL LIBERTIES OVERSIGHT BOARD

maximum value and successful, timely migration of data. Agency staff completed significant
training to learn new technological systems and the processes and procedures used by the
new service providers, in addition to regular duties and responsibilities to support the
agency mission. Since the completion of the transitions, however, the Board has
experienced a remarkable improvement in the quality of services received from the new
service providers.

Financial Impact of COVID-19

The financial impact of COVID-19 on the PCLOB was not significant, and no additional
budgetary resources were necessary for the Board to continue its mission.

KEY ACCOMPLISHMENTS

The Board achieved its strategic goal of strengthening the agency’s institutional capacity by
meeting the following objectives:

Optimal Use of Shared Service Providers

In FY 2020, the Board procured and successfully transitioned to a new financial service
provider, the Bureau of Fiscal Service’s Administrative Resource Center (“ARC”), as well as
a new payroll service provider, the Department of the Interior’s Interior Business Center
(“IBC”). The Board anticipates that the services provided by these providers will continue
to strengthen the agency’s institutional capacity through excellent service, responsiveness,
and value for taxpayer dollars.

Recruitment of Skilled Staff

After a 20-month sub-quorum period from January 2017 to October 2018, the Board
committed to establishing and maintaining a robust workforce equipped with skills to
achieve its mission. The Board sought to ensure its staff encompasses a broad range of
professional backgrounds, including experience in human resources, operations,
intelligence, counterterrorism, privacy and civil liberties, oversight and investigations,
finance, and technology. Specifically for financial operations, the Board sought to recruit
highly qualified permanent staff, which resulted in the appointment of Chief Financial
Officer (“CFO”) and a full-time accountant. The Board successfully filled all its critical skills
by the end of FY 2020, where continued focus remains with retention to maintain the
robust workforce.

FY 2020 AGENCY FINANCIAL REPORT 20